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New Member
Posts: 2
Registered: ‎09-20-2021
Accepted Solution

No refund, and total runaround.

I have a problem with an order that was placed IN JUNE.


I have numerous chat transcripts and emails with Best Buy dating back to late June and early July stating that the swimming pool -- yes, pool -- delivery was delayed.  While waiting, I asked for a price match when Amazon and Best Buy both lowered their price, but we agreed to cancel the order instead since it was delayed and there was no tiimetable for delivery.  I was told it would be cancelled, wouldn't ship, and that I would be refunded, but on July 29th -- nearly a month after being told it would be cancelled/refunded -- my order status was changed to "shipped."


Here we are in late September, and I have no pool (other than the one I bought elsewhere) and no refund.


I have literally been on the phone/chat line for hours.  I have the chat transcripts apologizing for the delay, and assuring me that the LAST agent messed up, and that my refund would be processed in 24-48 hours.  Still nothing.


I filed a dispute with my credit card company, and they instructed me to contact Best Buy again because Best Buy said the pool was shipped and delivered.  The tracking numbers they gave, however, were for the smaller parts of my order.  A pool doesn't weigh 46 pounds, it couldn't be left on my front porch as the tracking information states, and my emails from Best Buy clearly stated that:  1) the delivery company would make arrangements with me, and 2) a signature was required from someone over eighteen years-old.  No arrangements were made, and I sure as hell didn't sign for a pool.


I really need help from someone who can resolve this NOW.  Are any of the moderators/specialists who monitor this capable of helping me, or at least put me in contact with someone who can?  All I get with chats and calls is transfers, holds, and empty promises.


Actually, I am on hold with the back office right now.  Waiting for another supervisor.  Current call time:  1:20:35 and counting.

Posts: 5,010
Topics: 55
Kudos: 392
Solutions: 308
Registered: ‎11-29-2016

Re: No refund, and total runaround.

Good evening, rotambulan,


While I wish your visit to our forums were under more fortunate circumstances, I do appreciate you joining our Community and sharing your experience with us. 


I’d like to take a closer look into this order and offer any additional assistance I can, however, I’ll need a few pieces of additional information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number
  • Any tracking number(s) associated with your order


As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-20-2021

Re: No refund, and total runaround.

Sean was fantastic, and took care of my issue.  


Thanks so much, Sean!