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Registered: ‎03-18-2021
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No price match for me!!!!

[ Edited ]

Hello. I purchased a very expensive Sony x900 85” back in late 2020. I kept an eye on the website to see if the price would come down at Black Friday and sure enough it came down to $1,999 from 2,799 which was what I paid. I called and was told no price match during the Black Friday weekend. Called on December 1st and the item was sold out and again I was told no price adjustment for sold out items. However I convinced the chat representative that the TV was also at Sony.com for the same price 1,999 and he agreed to submit my price adjustment case since it was over the $250 price threshold they can take care off on the phone. That case was denied (I found out later for being out of stock) I called back the next day December 2nd when the Tb miraculously was available on the Bestbuy website for 1,999 (for which I have a printout to prove) but since the previous case was declined every attempt I made in subsequent calls,cases and so forth I got denied and no money back. Even after one of the representatives said he was able to look up in the system that there were sales of that same tv on 12/02 for 1,999. Here are the case numbers #{removed per forum guidelines} and #removed per forum guidelines}. Karen removed per forum guidelines} and Norelee removed per forum guidelines}were the individuals who declined my claims and there isn’t a way to reach them through the proper channels. Hence my attempt here. Thanks for anyone who can help me.

Posts: 1,041
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Registered: ‎11-30-2015

Re: No price match for me!!!!

[ Edited ]

Hello, helmer75,

Welcome to the Best Buy Forum! Thanks for making your first post, though I wish it were under happier circumstances.

I always hope that our customers are able to shop with confidence knowing that they have some price protection under our Price Match Guarantee. While there are some exclusions to which purchases may qualify for price matching, I can understand how you would be left feeling confused if you were told that your purchase qualified and ultimately did not receive the discount that you were expecting. I'm happy to review this for you, however, I do need to confirm some information to get started. I will be sending you a private message with the details that are needed, so please keep an eye out for the envelope icon in the upper right-hand corner (you'll need to be logged in to see it). If, for some reason, my message doesn't come through, you can connect with me privately using the button in my signature.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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