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Posts: 2
Registered: ‎03-30-2020

No credits showing up on Verizon monthly bill

Hello!


I just had a quick question about how I should proceed here.


On December 26th, 2019, I had ordered a Galaxy Note 9 (512 gb) for Verizon from Best Buy's online store, with part of the deal being a $12.50 credit per month to accompany the monthly device payment if that option was chosen over the one-time payment (with the payments lasting 2 years, totalling an additional $300 in savings).

 

So far, three billing statements have gone by without a credit appearing in the calculation. I've contacted Best Buy customer service twice before, once per previous month, and was told each time that it takes some time for the credit to take affect on Verizon's end. I was also told that if it didn't appear by the third month's statement, I should contact Best Buy again to that they could work things out with Verizon.

 

So here I am, lol. I can provide any necessary details in private DMs, like order number or Verizon account info.

 

Hope everyone who reads this is doing well and healthy!

 

 

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New Member
Posts: 2
Registered: ‎03-30-2020

Re: No credits showing up on Verizon monthly bill

Ah, this got moved to a different forum.

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Registered: ‎10-19-2017

Re: No credits showing up on Verizon monthly bill

Hello, @Orion159,

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!