Other Customer Service Support

[Anonymous]

Item returned March 17.

No Refund issued .

I keep getting Item Recievedon order history.

Will you please help?

[Jimmy-BBY]

Hi, Sunbold,

Thank you for reaching out to us here on the forums. I would be happy to look into this with you. Send us a Private Message with your full name, phone number, and email for verification to start.

[Anonymous]

Still no help

Very poor customer service

I keep getting the runaround

My order status saids:

i am tired of the runaround

This is what my order info saids:

Return Received

Your return made it back on Thu, March 17. Please allow up to 5 days for us to begin processing your refund.

It has been more than 5 business days.

Getting tired of all of this.

[Jimmy-BBY]

Hi, sunbold,

Just so anybody else looking can see. You're not getting the runaround, you're looking for an exception that can't be made. Like I told you before, it can take 15 business days for the return center to process it. If it's been longer than that and it hasn't been processed, I can reach out to them then.

[Anonymous]

Typical Bestbuy Response 

Please allow up to 5 days for us to begin processing your refund

[Anonymous]

Bestbuy is not Honest.

[Anonymous]

Just reported this to BBB.org

[Jimmy-BBY]

I understand your frustration with processing times but there are steps and processes that need to be followed for these types of situations. We will be available if you haven't seen the refund processed in the timeframe I mentioned.

[Anonymous]

Return Received

Your return made it back on Thu, March 17. Please allow up to 5 days for us to begin processing your refund.

It has been more than 5 business days.

[Jimmy-BBY]

Hey, sunbold,

Like I said before, it can take 15 business days. Saying the same thing repeatedly is considered spam and will be deleted. If after 15 business days you still haven't had the refund process, reach out to us again and I can escalate it.