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Anonymous
Posts: 0

No Refund Issued

Item returned March 17.

 

No Refund issued .

 

I keep getting Item Recievedon order history.

 

Will you please help?

Retired: Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: No Refund Issued

Hi, Sunbold,

 

Thank you for reaching out to us here on the forums. I would be happy to look into this with you. Send us a Private Message with your full name, phone number, and email for verification to start.

Jimmy|Social Media Specialist | Best Buy® Corporate
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Anonymous
Posts: 0

Re: No Refund Issued

Still no help

 

Very poor customer service

 

I keep getting the runaround

 

My order status saids:

 

i am tired of the runaround

 

This is what my order info saids:

 

 

Return Received

Your return made it back on Thu, March 17. Please allow up to 5 days for us to begin processing your refund.
 
 
It has been more than 5 business days.
 
 
Getting tired of all of this.
 
 
Retired: Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: No Refund Issued

Hi, sunbold,

 

Just so anybody else looking can see. You're not getting the runaround, you're looking for an exception that can't be made. Like I told you before, it can take 15 business days for the return center to process it. If it's been longer than that and it hasn't been processed, I can reach out to them then.

Jimmy|Social Media Specialist | Best Buy® Corporate
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Anonymous
Posts: 0

Re: No Refund Issued

Typical Bestbuy Response 

 

Please allow up to 5 days for us to begin processing your refund

Anonymous
Posts: 0

Re: No Refund Issued

Bestbuy is not Honest.

Anonymous
Posts: 0

Re: No Refund Issued

Just reported this to BBB.org

Retired: Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: No Refund Issued

I understand your frustration with processing times but there are steps and processes that need to be followed for these types of situations. We will be available if you haven't seen the refund processed in the timeframe I mentioned.

Jimmy|Social Media Specialist | Best Buy® Corporate
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Anonymous
Posts: 0

Re: No Refund Issued

Return Received

Your return made it back on Thu, March 17. Please allow up to 5 days for us to begin processing your refund.
 
 
It has been more than 5 business days.
Retired: Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: No Refund Issued

Hey, sunbold,

 

Like I said before, it can take 15 business days. Saying the same thing repeatedly is considered spam and will be deleted. If after 15 business days you still haven't had the refund process, reach out to us again and I can escalate it.

Jimmy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!