Other Customer Service Support

[Joandje1692]

I recently purchased a movie that was supposed to include a digital code, but the one that I received didn't come with a code. I already tried live chat, but they weren't able to help. Any help/guidance would be greatly appreciated!

[Allison-BBY Social Media Specialist]

Hello, Joandje1692, and welcome to our online community!

Thanks for reaching out to us for support on the forum, although I wish you would have received the help you were initially looking for through chat. I can understand wanting to look into your missing digital code, as I'd be wondering where that would be as well if it was advertised with a purchase. I'm happy to do what I can to assist now.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,