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New Member
Posts: 3
Registered: ‎09-15-2017
Accepted Solution

No 247 fraud support?

I caught someone using my card fraudulently due to automated alerts, but when I try to call and report it, I'm told to call back during regular business hours?? What kind of financial institution doesn't have around the clock fraud support?!? Meanwhile I'm watching them change my phone number and email address, so who knows what alerts I'm no longer receiving now.<br><br>Absolutely atrocious, amateur hour nonsense. Really makes me question keeping this card open.
Posts: 109
Topics: 1
Kudos: 20
Solutions: 24
Registered: ‎12-07-2021

Re: No 247 fraud support?

Hi there, nobleuser,

 

Thanks so much for reaching out to us here on Best Buy Forums. A fraudulent charge on your credit card is an alarming situation, and I can certainly understand wanting urgent support on your Best Buy Credit Card.

 

Citibank, N.A. is the issuer of your My Best Buy Credit Card account. Please contact Best Buy Credit Card support through Citibank at (888) 574-1301 for further assistance. 

Ravi|Social Media Specialist | Best Buy® Corporate
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