02-12-2020 05:35 PM
Hello i bought a Open box excellent condition Nintedo Pro Switch controller and it is missing the included charge cable.
Wondering if i can get one still without having to return the whole thing.
Solved! Go to Solution.
02-13-2020 10:19 AM
Thanks for joining the Best Buy Community forums. It's always great to help out another Kyle.
We want to be sure to include all accessories in our open box items unless they are marked as missing. I'm sorry that we fell short on this for you.
Can you please send along a private message by using the link in my signature? If you include your name, email address, phone number, and the customer service PIN or order number, I can check it out and see what we can do about that cable.
02-14-2020 10:01 AM
Thank you for sharing the requested information.
I would recommend that you return this item for an exchange or refund as the expected accessory was not included. As I'm sure you know, Best Buy's Return & Exchange Promise allows for the return or exchange of this product within 15 days of purchase. I apologize for the inconvenience I know this represents.
Thank you for taking the time to write to us with your query.