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Regular Member
Posts: 27
Registered: ‎05-22-2014

Re: New iPad Air Trade In Promo

Thanks KyleR. I really hope it is updated or removed. "From" really doesn't work since my iPad pro 9.7" would net me $175 trade in credit. I don't think Best Buy would take away $25 to make me pay $350. lol


Posts: 7,187
Topics: 116
Kudos: 396
Solutions: 395
Registered: ‎12-23-2016

Re: New iPad Air Trade In Promo

Hello, Jehwoneee,

You’re right on that. While I can’t promise we’ll make any changes based on this, I’ll be sure to document it in our corporate systems.

Thanks again for sharing, and please don’t hesitate to reach back out should you ever need help with a future Best Buy purchase.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-20-2019

Re: New iPad Air Trade In Promo

The ad says "From $349.99" because that's the cheapest it could be, not because of the trade-in value of the iPad.

The cheapest original price of the new iPad Air is $499.99, but it could be as high as $779.99 for the 256GB + Cellular version.  The price of the iPad in this promotion would vary "FROM $349.99" to ($779.99 - $150 =)$629.99


bobberuchi, your statement that "... you won't get more than $150 for a trade in and trade in's are based on the existing trade in", is a false assumption.  Go check the trade-in value of a new iPad pro.  If Best Buy is not honoring the "any working iPad" portion of the promotion, then this isn't a promotion at all.  It's just an ad for the new iPad Air.


Unless I'm misreading your statement, if I went to trade in my new 12.9" iPad Pro 256GB Wifi that lists a $375 trade-in value, I would only get $150 for it?  You need to rethink your interpretation of the terms, bobberuchi.


Bestbuy has had numerous trade-in promotions over the past decade where they accepted tablets, video game consoles, laptops, etc "in working order" towards the purchase of a specific item, be it an Xbox One, Samsung Galaxy Tablet, Chromebook, etc.  In some cases a gift card was given, in other cases it was a gift card plus a coupon, but in all cases any eligible item was accepted in trade, even if there was no trade-in value (i.e. recycle only).  The promotional value made up any difference.  You can't state ANY WORKING IPAD if you're only going to accept a specific subsection of said product.

New Member
Posts: 1
Registered: ‎03-20-2019

Re: New iPad Air Trade In Promo

I totally agree with the previous poster in every way. This is basically a scam to get people to come into the store to try and get $150 trade in credit for an ipad that is valued lower. That is the only thing that would make it a special trade in offer. The wording from best buy for this ad is extremely poor and misleading. Instead of being forthcoming about the trade in values they dance around it to make you think you'll get more money than you will. Sad.