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New Member
Posts: 1
Registered: ‎06-26-2022

New TV

Hi I just got this tv https://www.bestbuy.ca/en-ca/product/sony-x85j-43-4k-uhd-hdr-led-smart-google-tv-kd43x85j-2021/15427... for my mom, so far really good tv BUT we lost power the TV didn’t reconnect automatically to the screen internet when the power came back on there is no setting called “automatically reconnect “ in the settings so I’m assuming that’s this will be a normal occurrence which I will have to reconnect the TV to the internet every time power goes out
Posts: 11,229
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Registered: ‎11-10-2008

Re: New TV

These forums are intended for USA Best Buy customers only.

 

If you are having a problem with a product you purchased in Canada I suggest reaching out to Sony for further assistance. Here is a link to their official support page in Canada: https://corporate.sony.ca/view/contact_info.htm

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-24-2021

Re: New TV

Hello, many7695,

 

Welcome to the Best Buy Forums!

 

I can see that you are needing some support with your new TV that was purchased from Best Buy in Canada. We are always happy to point you in the right direction.

 

Our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with your questions/concerns.

 

Kind regards,

 

Bacarri|Social Media Specialist | Best Buy® Corporate
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