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New Member
Posts: 2
Registered: ‎12-30-2019
Accepted Solution

New Best Buy Card blocked cannot get help

Hi. I signed up for a new Best Buy Citi card, which was approved. I have received the card. When I tried to activate it, they texted me a pin, which I verified. They verified several different background questions regarding car payment amount, mortgage, employer, etc. once that was complete they said I need to wait for a call back which takes 24-48 hours. Nobody called so I called back, they repeated the same process and said I need to wait for a call or a letter to verify. No call. No letter. I finally called and asked to speak to a supervisor, they are always on lunch apparently. I’m stuck in a loop. Can you help? I’m a loyal customer. I’ve been MyBestBuy Elite + every year since your rewards program was started way back in the day. I realize Citibank handles your card, but I can get nobody there to assist.

Best Buy Employee
Posts: 1,919
Registered: ‎01-09-2015

Re: New Best Buy Card blocked cannot get help

Unfortunately Citibank alone has sole access to the account. They would be the only course of action to re-enable the card.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***