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New Member
Posts: 11
Registered: ‎05-29-2020

Need Help with a Return

[ Edited ]

Hello,

 

I bought a headset that I had to return because it was missing parts.  I return the item, no problem, but the person at the store entered the wrong EXP Date for my credit card, so I never got the funds back.  I went back to the store, and they said they can do nothing more.

 

Please help, see attached.

 

Original Receipt

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Return

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Bank text saying funds never made it

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Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

Why would you remove the recipt links? This post is useless without those?
Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

[ Edited ]

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Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

So we cannot add attachments, and the hold times are over 3 hours?  I see how this works, you will prevent me from using this medium as a method to gain help with a return, and I am subjected to be on hold for 3+ hours before your phoen system automatically hanging up on us.... GEEZ, now I see why people get so upset about return to your stores...

Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

[ Edited ]

My Receipt:

 

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Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

[ Edited ]

My return:

 

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Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

My Text from ym bank about the failed return of funds:

 

United Bank Alert

$95.39 transaction was declined for DEBIT CARD *8521.

Reason: invalid expiration date.

Questions? Call 800-327-9862.

Highlighted
Emerging Expert
Posts: 7,161
Registered: ‎02-25-2013

Re: Need Help with a Return

They have to remove certain information because with it some less than reputable people could potentially hack your account and cause issues.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

[ Edited ]

Welcome to Best Buy #293
1200 ROCKVILLE PIKE
ROCKVILLE, MD 20852

 

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Highlighted
New Member
Posts: 11
Registered: ‎05-29-2020

Re: Need Help with a Return

[ Edited ]


******* Duplicate Receipt *******
*********** START RECEIPT ***********

Welcome to Best Buy #293
1200 ROCKVILLE PIKE
ROCKVILLE, MD 20852

 

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