01-27-2021 04:20 PM - last edited on 04-09-2021 08:42 AM by Bill-BBY
Hello there, Best Buy Customers,
Getting an unexpected charge on your bank account can be disconcerting, especially if it’s for something you didn’t want to sign up for, or have renew. Or maybe you just no longer need the services that Total Tech Protection offers, or you want to change to a new anti-virus program
Please know that we aren't able to assist with cancellations of existing or renewed subscription based services, or assist with refunds for cancellations of existing or renewed subscriptions services. This would include, but is not limited to:
Total Tech Support
Microsoft Office subscriptions
If you need assistance with these services, please contact us at (888) 237-8289.
01-28-2021 07:07 PM
I purchased a protection plan on 11/27/20 and it was cancelled in error by a chat rep on 11/29/20. I paid for this and it still shows that it hasn't been reactivated. I'm beyond frustrated at this point. I've spent countless hours on the phone explaining my issue over and over, only to be told that the "back office team" hasn't reactivated it yet. It has been 2 months now and nothing indicating my case is being worked or that Best Buy even cares that I have had this ongoing issue. My son is 12 years old and saved up for months to be able to afford this controller along with the protection plan, only for him to officially have been scammed at this point because he still has no coverage.
Best Buy has taken advantage of us and this is unacceptable. Nobody can help and I feel hopeless that this is ever going to get resolved.
01-29-2021 01:07 PM
I submitted a complaint on 1/23.
I'm not going to re-post all those details, however, I was notifed that my complaint had been removed and
posted in some dark corner of the Best Buy universe.
What I continue to ask for is this....
When I cancelled my service I asked for that $29.99 to be refunded to my credit card. But, rahter than
refunding my Visa, Besy Buy mailed me a Best Buy gift card. I DON'T WANT A BEST BUY GIFT CARD!
I don't want to do any more business with Best Buy! Please refund my Visa in the amount of $29.99
and you can void your gift card.
Your business model is very unfriendly.
02-15-2021 08:12 AM
02-17-2021 09:49 PM
02-17-2021 11:25 PM
02-18-2021 05:32 AM
02-26-2021 05:01 PM
03-02-2021 09:50 AM
I canceled my plan on Feb 6 and was told that it would take 24 -48 hours to receive my refund. Called back 4 days later and now being told it would take 30 days. WHY??? Why would it take that long? Heck Amazon issues the refund as soon as the tracking hits their system. No one I've talked to can tell me why it takes that long.
03-10-2021 03:55 PM