01-12-2023 07:00 PM
Solved! Go to Solution.
01-12-2023 08:13 PM
Can you give more information on what this hacked item is? Unless specified as open box almost all products on Best Buy are sold as new.
Without much information to go on the community may not be able to give you an idea on what's going on. These forums are Corporate which will result in a response from them, they have a Best Buy logo on their user names.
01-13-2023 12:32 PM
Hi there, Rabause,
Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community.
This is certainly an alarming statement, and I would be happy to look into this closer so that I can advise you of the next steps here.
To get started, please send me a private message by clicking on the button next to my signature. Be sure to include your full name, phone number, and email address, along with the order number or Customer Service PIN from your receipt.