Other Customer Service Support

[bernster41]

NS_HSB 318 xoundbar doest work with Samsung tv/Anyone have any ideas?

[Dave-BBY Social Media Specialist]

Hello, bernster41,

Generally speaking, the reasoning behind a soundbar and TV not working can boil down to the connection. How are you pairing the two?

[bernster41]

The 2 are paired with the RCA 3.5mm cable from the audio output (PCM)on theTv  to the "line Input" (source#2) on the soundbar

[Dave-BBY Social Media Specialist · Accepted solution]

Hello,

I spoke to two of my home theater and they suggested that you need to find the Audio Out on the TV (most Samsung's are digital optical) and from there you connect the soundbar to TV with an optical cable.
After that, you change the Audio settings: Audio > Audio Output to Optical (or audio out) and viola! You should be all good to go.