09-15-2019 09:34 PM
We went into our local Best Buy in Philadelphia looking for an HDMI cable. We were approached by a man named Jim who asked if he could help us. Assuming he was a Best Buy employee, we said yes. He did indeed escort us to the correct place, but while on the way, he tried to hard sell us on a new electric company rather than our city run PECO. I appreciate that this guy has a job to do, but I turn these people away from my door and my phone. I know too many people who bought into one of these scams who have suffered exorbitant bills after the initial sign up rate. Regardless, I did not expect to be accosted by one of these guys walking into a Best Buy. If I understood it correctly, they pay Best Buy a fee to set up in the store and approach their clientele. My husband and i were not at all comfortable with this. I would almost rather buy from an online reatailer then have this happen in a brick and mortar store.
09-17-2019 06:21 PM
Thanks for reaching out!
We strive to make our customer service an embracing, simple, and enjoyable experience each and every time. We would never want to make our customers feel uncomfortable in any way. I thank you for sharing your feedback regarding your store visit, and apologize for any inconvenience this may have presented. For future reference, feel free to reach out to the store manager if you every feel your store visit is not going as expected. Let me know if you need any further assistance, or have any questions.