Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎07-18-2018

Mysterious fee on my credit card statement

Hi,

 

I just noticed a fee for 53.31 on my credit card with the following description: GEEKSQUAD RENE00015826 RICHFIELD MN


What teh heck is this fee?  I ahve not made a purchase at Best Buy since Christmas and to my knowledge there should be no recurring fees as I do not use your service or any other. 

 

Please advise ASAP as this money should be credited back to me if not i will report the transaction as fraudulent to my card company.

Thanks,

Leona 

 

 

Highlighted
Best Buy Employee
Posts: 1,204
Registered: ‎01-09-2015

Re: Mysterious fee on my credit card statement

This would be a renewal of a product (perhaps a computer antivirus program) for $49.99 plus sales tax.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
Visitor
Posts: 1
Registered: ‎07-21-2018

Re: Mysterious fee on my credit card statement

Thanks - none that i know of ....How do i find out what it was?  is an email usually sent or something else?

Highlighted
Best Buy Employee
Posts: 1,204
Registered: ‎01-09-2015

Re: Mysterious fee on my credit card statement

If the card is linked to your rewards account, the easiest way is to log in on Best Buy.com and look at your purchases tab.  Renewals do show up in that list along with all other purchases.  If it is not linked to your your account, or it's more convenient, you can always stop by any Best Buy location and they can swipe the card and see it displayed there.  Of course, whenever the social media team gets to your post they can look into it as well.  With the light staffing last week there is a bit of a lead time, but they'll get to you soon.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
Posts: 6,883
Topics: 109
Kudos: 569
Solutions: 383
Registered: ‎12-23-2016

Re: Mysterious fee on my credit card statement

Hi LeonaWhiteLestenkof,

 

Welcome to the Best Buy Community forums. Having an unexpected charge show up is always scary. I’d be happy to take a look into this to see if I can clear this up at all for you.

 

It sounds to me like jdogg836 is right on with this. It looks like an antivirus subscription renewal to me. If you could please send me a private message, by using the link in my signature below this post, with your name, email address, and phone number, I can check into it.

 

Hopefully with that, I’ll be able to find the renewal in our systems and let you know what it was for.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!