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New Member
Posts: 2
Registered: ‎08-11-2019

My laptop was stolen

My laptop was stolen from me , I have proof that I bought it cause I have receipts. I was wondering if Im able to get the serial number for my laptop ?
Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: My laptop was stolen

If the laptop was one that we capture the serial number, it would be located on the receipt itself. If it is not there, Best Buy would only have it if you have had it checked into Geek Squad. A final option would be with the manufacturer if you registered it at activation.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎08-11-2019

Re: My laptop was stolen

Thank you !! But one last question , where on the receipt would it be located? Thats the part im confused about
Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: My laptop was stolen

Typically right with the laptop information on the receipt. A line that says serial number directly below the laptop and price. There are a lot of brands not captured at the time of sale, unfortunately.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***