02-06-2022 09:47 AM
This is third time my instore pickup is delayed and there is no support when it happens. I have an order that was suppoed to be ready for pick up yesterday and it is showing delayed. More over i had placed two order and 1 is ready and now i cannot extend pick up on second to now may be goto next weekend. Support on pick up order is really bad. is there anyway to reach store and extend pick up or make sure i get both order together?
Bestbuy wlll be a good option if they can get their support actuall working. So far chat support is almost useless in case of real issue with order.
02-06-2022 09:54 AM
Thanks for reaching out to us here on the Best Buy Forums. Ordering new tech should be exciting, and I am sorry to hear that your order has not been able to be picked up as expected. I am happy to look into this further!
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.
02-09-2022 09:39 PM
02-09-2022 09:50 PM
I have given up on best buy customer service. I have zero faith on helping anyone more than may be refund money aftre a long time of screw up. They are not connected at all with people who actually fullfill order and so they make up and sepculate about timeline, reasons and outcome.
bestbuy will be better off not having or reducing customer service as it will save both customers and their time. Its is a false sense of providing and getting service where they are acutally creating more issues by providing service.
02-09-2022 11:02 PM