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New Member
Posts: 2
Registered: ‎08-17-2019
Accepted Solution

My GIft Card Was Stolen

I purchased a gift card today from BestBuy for my recovering son. While visiting him, I left my wallet in the lobby of the hospital. When I returned, it was missing, likely stolen. I would appreciate if I could get a refund for this card. I can provide more details and proof of purchase when required.

 

Thank You,

Thomas

Posts: 993
Topics: 22
Kudos: 129
Solutions: 112
Registered: ‎01-13-2015

Re: My GIft Card Was Stolen

I hope your son is doing okay! Seems like this was the worst time for someone to steal your stuff. Sorry that happened.

 

Gift cards are treated like cash, but as long as the gift card still has a balance, you should be able to call and request a new one with proof of purchase.

 

Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen, or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

 

Best Buy Gift Cards


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎08-17-2019

Stolen Gift Card

I was at the hospital on the 16th when my gift card was stolen. It had $500 on it so I'm very eager to work out out a solution.

 

Thanks.

Thomas.

Geek Squad Agent
Posts: 3,411
Registered: ‎03-20-2012

Re: Stolen Gift Card

If there are still funds left over, we should be able to help out!  Return to the store nearest you, or call us over the phone at (888) 716-7664.  That phone number could assist you more if there are funds and you have the original purchase receipt. With apologies, if the funds are all missing then these gift cards are treated like cash and once they're gone they'd be unable to be reloaded.  Call ASAP!

Best Buy Gift Cards <more information>

Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen, or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 558
Topics: 22
Kudos: 174
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Registered: ‎11-30-2015

Re: My GIft Card Was Stolen

Hi, ThomasJ,

Thanks for connecting with Best Buy. Welcome to our forums!

I hope that your son is on the road to recovery. How nice that you got him a gift! He must be a big Best Buy fan.

Our team would be happy to see if we can locate your purchase and advise you of any next steps that might be available. Keep your eyes out for a Private Message with the details that we'll need to get started.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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