04-09-2021 08:42 PM
04-10-2021 11:24 AM
Good morning, rrock22,
Welcome to our community forums and thank you for reaching out to us regarding this order. Getting a new TV is a big deal and I can understand wanting to make sure you get the best price possible for this TV. I would be happy to provide some more details on our Price Match Guarantee and what options may be available moving forward.
While we are able to price match many items during our Return & Exchange Promise, this does not includes pricing that is only available to select groups of customers, including My Best Buy members. Based on this it does sound like you were provided the correct information and we will be unable to process a price adjustment as requested.
With that said, I'd like to review your purchase and make sure I'm providing the most accurate information possible. I will need a few more details to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.