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New Member
Posts: 2
Registered: ‎04-09-2021

My Best Buy Offer Pricing



I recently purchased a TV in store and paid full price. I just recently noticed the same exact TV is being offered to me for $140 less as shown below and I am still in the return window but after multiple calls to BB customer service I was told they would not credit me back the difference. It seems like the only option I have to get the lower price is to simply buy a brand new exact same model tv of one I have and return the one I just paid full price for. Please advise if something can be done. Thanks. Reid

my BEST BUY offer pricingPrice
$1,259.99
Save $140.00
Was $1,399.99
Posts: 6,004
Topics: 205
Kudos: 512
Solutions: 296
Registered: ‎08-21-2017

Re: My Best Buy Offer Pricing

Good morning, rrock22,

 

Welcome to our community forums and thank you for reaching out to us regarding this order. Getting a new TV is a big deal and I can understand wanting to make sure you get the best price possible for this TV. I would be happy to provide some more details on our Price Match Guarantee and what options may be available moving forward.

 

While we are able to price match many items during our Return & Exchange Promise, this does not includes pricing that is only available to select groups of customers, including My Best Buy members. Based on this it does sound like you were provided the correct information and we will be unable to process a price adjustment as requested.

 

With that said, I'd like to review your purchase and make sure I'm providing the most accurate information possible. I will need a few more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-09-2021

Re: My Best Buy Offer Pricing

But I am a My Best Buy member and the offer was valid starting March 19 and I didn’t buy the TV until March 20.