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Posts: 2
Registered: ‎11-18-2022

My Best Buy Credit Card - Can't find any information about charged off card or the collector

I've tore through my entire apartment and I have been unable to find my last billing statements for the month or two prior to them charging off my account, nor have I received anything in the mail. Been strugging with a lot of financial and medical problems this past year, and trying to get my finances addressed. I have been unable to find any information in my mail or emails concerning my account or who to contact. When I tried using the chat bot, they told me to call the 24/7 customer support. When I called them, it wasn't available. 

 

I checked Credit Karma, and it shows "BEST BUY/CBNA account removed from your file" (under Account Removed) followed by:

    "Between X,2022 and Y, 2022, your credit card account with BEST BUY/CBNA was removed from your credit report.


    Closed accounts are usually removed from your report after seven years. Once they're removed, the account details will no longer affect your credit score."

 

I have no idea what that means because I haven't even had the card that long.

 

If anyone has any information or can point me in the right direction of who to contact, I'd greatly appreciate it.

Posts: 11,384
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Registered: ‎11-10-2008

Re: My Best Buy Credit Card - Can't find any information about charged off card or the collector

Credit Karma won't neccesarily disclose all details. Do you see anything in your account under collections on CK?

 

It would show up there. 

 

If you are looking to dive deeper into your credit history there is a website called Annual Credit Report that gives you 3 deep credit reports from the major bureaus minus your credit scores which can show history of who accounts were handed of to and so forth. 

 

It's a soft pull to your credit. Otherwise CitiBank would be the best people to deal with this as Best Buy only provides the service to charge to your card. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎11-18-2022

Re: My Best Buy Credit Card - Can't find any information about charged off card or the collector

I don't see anywhere on Credit Karma that shows Collections, but I'll try again with Citi today.

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Registered: ‎11-24-2021

Re: My Best Buy Credit Card - Can't find any information about charged off card or the collector

Hi, dasboot,

 

Welcome to the Best Buy forums!

 

I was in a similar situation with my finances a few years ago. Trying to read a credit report can be a bit daunting, and I needed to reach out to several companies to determine the exact status of my account. I see that hockeycanuckjc has already given you some great direction for obtaining further details regarding your credit report. In regards to your My Best Buy credit card, contacting Citibank would be the best next step in addressing this item, I have included the phone number for the Citibank member services below!

 

(888) 574-1301

 

I hope you find this information useful! Would you mind sending a message with the information below so that I can document our interaction on our Corporate systems? You should be able to send a Private Message by clicking the button to the right of my signature below.


 

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Josh|Social Media Specialist | Best Buy® Corporate
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