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Posts: 2
Registered: ‎03-31-2019

Motorola G7

I have recently purchased a Motorola G7...when I purchased it it was advertised as an unlocked phone...I then hooked it to my straight talk account and proceeded to use the phone...I have had a couple of minor issues here and there with my service but nothing that I would typically worry about...now...after looking into the settings and all I have come to find out that it is a Sprint phone and I have Verizon service...how do I get my phone to work and unlock like it's supposed to or what do I now do with this phone...this is now the second phone I have purchased from best buy and now also the second time I am having issues with it
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Registered: ‎10-19-2017

Re: Motorola G7

Hello, MrsK2015,

 

Welcome to the Best Buy Community Forums!

 

I appreciate you joining us and writing us about your experience with your phone. Also, I thank you for choosing us for your purchase. I’m here to help where I can.

 

To clarify these unlocked phones will, in-fact, lock to the first carrier you use. At this time, you will need to speak to Sprint for further assistance. I am happy to double check it and get this documented for you.

 

If you’d like for me to do so, please, private message me with your full name, Customer Service PIN (this is located near the lower middle of the receipt), phone number, and the e-mail address connected to your BestBuy.com account. To send a private message please click on the button at the bottom of my post across from my name. I appreciate you taking the time to write us about this. I look forward to hearing from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-31-2019

Re: Motorola G7

We first connected the phone to Verizon not Sprint ...it was not until after we connected it to Verizon and started to have issues with the phone is when we noticed/ realized it was in fact a Sprint phone
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Registered: ‎10-19-2017

Re: Motorola G7

While Best Buy does not have the ability to unlock a device, we do recommend that you work directly with Sprint for assistance with this. 

 

All the best, 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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