07-20-2019 01:38 PM
07-20-2019 01:43 PM
07-22-2019 05:42 PM
Welcome to the Best Buy Forums! Thanks for taking the time create a profile and connect with our team.
We are always happy to hear from our customers, though we wish it were under better circumstances. If I had an unexpected and unwanted charge on my account, I would be seeking some support as well, so I can certainly understand your position. I would be more than happy to look into your account and see what options could be available here.
To get started, please send me a private message with your full name, email, phone number, and what the charge appeared as on your account. Please be sure to click the blue box in my signature to send the info privately.