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Posts: 2
Registered: ‎12-08-2018
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Money Refund by cheque

Hi there, I returned an Alienware 17R5 on 12/05/18. I was told that the money would be returned through mail by a cheque. I have not received any cheque so far and it's been over a month. Please help me regarding this issue.

Thank you,


Posts: 457
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Registered: ‎11-30-2015

Re: Money Refund by cheque

Greetings anurag1,

Thanks for reaching out to us on the Best Buy Forums! 


I apologize for any confusion in regards to your check. In instances were $800+ of the original purchase was paid using cash, or if $250+ was paid using a debit card that is not under a major credit card brand, we will typically send a mail check for your refund within ten business days. This information can be found in our Return & Exchange Promise.


It's never a fun situation to be in to be left having funds tied up. I've been personally waiting on a $1,600 check from a different company for almost two months, so I can understand that this has been inconvenient for you. I apologize for any difficulties that this has caused you. I would be happy to look into this for you, and see if I can help figure out what might have happened with your check. Please send me a Private Message with your full name, email address, phone number, and mailing address to get started. You can send me a private message by selecting the blue button in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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