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Posts: 1
Registered: ‎01-07-2022

Missing package

[ Edited ]





I am missing a package that was sent via UPS and required a signature.  I filed a claim with UPS and they concluded that they don't know where the package is and that no signature was provided.  


UPS initially approved my claim.   And then denied it and told me they denied it because they have an EAgreement with Bestbuy to solve this problem.  


Does anyone know what I should do next?


Here is the email from UPS...


hope you're doing well.

I am sorry to read that the claim was denied. Upon checking the claim under the tracking number provided I was able to see that the shipper has some especial agreements with UPS. Therefore, the claim was denied. I'm so sorry that they referred to us, UPS makes business with your shipper and they have some special agreements with us. Please contact them for more assistance. 

If you have further questions or concerns, feel free to reach us back for support at your earliest convenience.

Best regards,

Oscar Quelex
UPS Customer Care Representative.

{removed per forum guidelines}

Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Missing package

The special agreement is that bestbuy has to initiate the investigation, so you need to call bestbuys customer service first, not ups.

Note:sence covid started ups and FedEx have not enforced signiture requests.
Posts: 72
Topics: 4
Kudos: 23
Solutions: 5
Registered: ‎11-08-2021

Re: Missing package

Hello, Greg6120.


Welcome to the Community Forums! We are glad to have you here! As someone who enjoys seeing my orders show up at my doorstep, I understand how it feels when one unexpectedly ends up traveling someplace else.


I see that you already initiated an investigation with UPS. However, it also looks like you may have run into a hiccup with that.


If you have not been able to get this resolved, please feel free to send me a private message, by clicking the blue button next to my signature, so we may verify your account and access your order.



April|Social Media Specialist | Best Buy® Corporate
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