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Posts: 1
Registered: ‎04-23-2022

Missing package, promised a replacement, agent canceled replacement for refund then denied refund

I purchased an ebike about 2 weeks ago and never received it. Last week I contacted best buy and they said they would process a replacement item for the lost package and it was supposed to come on 4/20. 

 
On 4/20 I got an email saying that the package would be delayed at the time I was tired of waiting and needed the money back to go purchase another bike in person to be able to commute to work. The agent I spoke to on 4/20 said she would be able to process the refund and canceled my replacement; however, she then told me that it would take 24-48 hrs for a refund. She did not tell me this before and I would have just waited for the replacement to arrive if she told me this at first. 
 
Now today 4/23 I receive an email saying that my refund is denied. I don't understand why I was told I was going to be receiving a replacement then denied anything at all. I really need this bike to be able to commute to work. The package also required a signature the UPS tracking shows that the Driver released it without signature. I don't believe they even delivered the package. This is a very expensive purchase for me. I need the money back so I can buy a different way of commuting. Please help me out with a replacement or refund. 
 
Posts: 434
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Registered: ‎11-23-2018

Re: Missing package, promised a replacement, agent canceled replacement for refund then denied re...

Hello there, User2702575, 


Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community! 


I can certainly see where you ae coming from here, as being without a way to commute to work doesn’t sound ideal at all. I’d be happy to take a look into this on my end, so can you please send me a private message with your full name, email, phone number, and order number? 


Regards,  
 

Quinton|Social Media Specialist | Best Buy® Corporate
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