Other Customer Service Support

[C8eMae]

Best Buy phone and chat customer service keeps running me in circles. It seems people have better luck with customer service on the forum so here it goes.

I signed up for the best buy credit card during the time when a $100 reward with a $100+ purchase on top of the initial 10% reward was being offered. I made my first purchase, which was $2300 and then waited patiently for my rewards. After the 2 week wait, I only received the 10% reward and not the additional $100 reward as advertised. When looking at my rewards history it shows the new cardmember bonus line item and shows that I was awarded 0 points. I chatted and called customer service and got the same song and dance as others have gotten. Accounts need to be merged, issue sent to the back office, sent up the pipeline to higher ups etc... It's been a month since I should have received the award.

I recently saw someone mention on the forum that you had to activate the offer before making the purchase. Being new to best buy rewards and the credit card, I didn't realize you had to activate the offer to receive it because most credit card companies automatically apply new cardmember bonuses. But that obnoxious point aside, I just need the $100 reward added to my account. I'm sick and tired of dealing with customer service agents who just want to get you off the phone and not actually solve your problem.

[Ravi-BBY Social Media Specialist]

Hi there, C8eMae,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

If you would like to continue here in the interim, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number or Customer Service PIN from your receipt.

[Ravi-BBY Social Media Specialist]

Hi, C8eMae,

Please note that I am leaving the office for the day, and will return on Tuesday morning. 

If you require immediate assistance, please visit bestbuy.com/support or contact us at 1-888-BEST BUY or 1-888-237-8289. Otherwise, I will be happy to respond to any further messages upon my return.