02-11-2019 08:33 AM
I recently bought an Insignia screen protector for my iPhone 8 . The box showed the words iPhone 8 and there was a sticker that said compatible with 10x. The protector did not have a home button opening . I tried to return it but could not as I was told it was a consumable item . An offer was made to exchange it for another brand but I would have to pay the difference and pay to have someone install it . I was told that since the 10x has facial recognition there was no longer a home button .
If true then the box should not have iPhone 8 on it. The package is misleading and a return should have been allowed . I left it at the store and bought another car more expensive brand because the shelves were almost empty of screen protectors and the choices were few . Bottom line: poor stock, misleading packaging, poor return policy . It does make me think twice about the store .
02-11-2019 10:15 AM
02-11-2019 01:16 PM
Thanks for joining us at the Best Buy Community forums. I apologize for the poor experience you had with your recent screen protector purchase. We definitely don’t want to have something marked to work with a product that does not.
If you could please send me a private message, by using the link in my signature below this post, I’d appreciate it. Please include your name, email address, phone number, and the customer service PIN from the bottom of your receipt. Once I have that, I can check this out and see if there’s anything I can do to assist.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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