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New Member
Posts: 1
Registered: ‎02-10-2019

Misleading packaging

I recently bought an Insignia screen protector for my iPhone 8 .  The box showed the words iPhone 8 and there was a sticker that said compatible with 10x.   The protector did not have a home button opening .  I tried to return it but could not as I was told it was a consumable item .  An offer was made to exchange it for another brand but I would have to pay the difference and pay to have someone install it .  I was told that since the 10x has facial recognition there was no longer a home button .  

If true then the box should not have iPhone 8 on it.  The package is misleading and a return should have been allowed . I left it at the store and bought another car more expensive brand because the shelves were almost empty of screen protectors and the choices were few . Bottom line: poor stock, misleading packaging, poor return policy .  It does make me think twice about the store . 

Best Buy Employee
Posts: 730
Registered: ‎01-09-2015

Re: Misleading packaging

This was a common issue back when the iPhone 8/X launch happened, many cases and screen protectors were mislabeled due to being produced months in advance. Prior to the announcement a week before the iPhone 8’s release, the common assumption was that the 8 was going to be the 7S and what became the X was thought to be the 8.

Back when all of this went down, manufacturers like Otterbox, Zagg, etc., sent us stickers similar to the one you described on the box. I’m honestly surprised to hear that an item from
That initial shipment was still in store, I’m sorry that there was some confusion on whether it would fit your phone.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,104
Topics: 43
Kudos: 478
Solutions: 286
Registered: ‎12-23-2016

Re: Misleading packaging

Hello, Tthop1,


Thanks for joining us at the Best Buy Community forums. I apologize for the poor experience you had with your recent screen protector purchase. We definitely don’t want to have something marked to work with a product that does not. 


If you could please send me a private message, by using the link in my signature below this post, I’d appreciate it. Please include your name, email address, phone number, and the customer service PIN from the bottom of your receipt. Once I have that, I can check this out and see if there’s anything I can do to assist.


Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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