02-11-2021 06:14 PM
02-11-2021 07:36 PM
Looks like there is a part missing, the one that explains that the item was defective or something... I'm not sure why there are so many contacts with Best Buy. They're a retailer. They have a return policy. If something's wrong, you can return the item. If the issue is discovered after the return window, you have to rely on manufacturer's warranty. It is 15 days. It's not to insult you personally or anything, everyone has the same return window (except Elite and Elite Plus Members that have 30 or 45 days).
As far as report or complaint, I'm not sure what the point is. Best Buy hasn't done anything outside the policy. A corporate expects them to follow their policy. A manager heard your concerns. What else are you hoping to accomplish?
02-12-2021 11:51 AM
Thanks for reaching out to us on the forums. I'm sorry to hear that you were unable to return your microphone, and had a difficult time getting in contact with the manufacturer regarding this. That certainly is never our intended outcome when we sell a product, and I apologize for any inconvenience.
It sounds like you are wanting to file a complaint regarding this experience. I would be happy to file this at our corporate campus. Please send us a private message with the following:
Your full name
Best Buy store(s) you visited to get a resolution here
Once I can get that information form you, I can get started on filing this. Looking forward to hearing from you!