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Posts: 3
Registered: ‎12-30-2019

Mail in returns not processing

I recently mailed in two returns to Best Buy. One was from an online order and the other was from an in store purchase. I decided to mail both in for convenience and safety because of covid. It has been 9 days and I have seen no updates whatsoever. The item from the online order gave me a tracking number in order to track my return, the other did not. This tracking number is useless as nothing happens when I try to track it. I've called the support line and the only answer I get is that it is being processed. The app simply tells me to have the online item returned before the 10th or it won't be returnable. The in store item says it is no longer returnable. What is going on? I needed the in store item for college and apparently it's not even returnable any more. How can this be fixed? 

Posts: 5,091
Topics: 55
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Solutions: 314
Registered: ‎11-29-2016

Re: Mail in returns not processing

Good afternoon, Pugtographer,


Welcome back to our forums!  Generally speaking, our Return Center should process your return within 7-10 business days after we’ve received it, so it’s disappointing to hear there may be a delay in this process with your recent order.


If you’ve still not yet received any confirmation of your return or any refund, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number for the online purchase and the “Customer Service PIN” from your in-store purchase
  • The tracking number used to ship these items back to us


As you can imagine, we’ll want to keep this information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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