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Registered: ‎10-14-2018

MS Office 365 - key product lost

[ Edited ]


last october 6th, I bought a Lenovo Yoga and MS Office 365 in Chicago (See Receipt).

Unfortunally I lost the Key Product and I cannot install the office.

Could you send it to me by mail?



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Posts: 2,320
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Registered: ‎08-08-2017

Re: MS Office 365 - key product lost

Hello mcossio,


Thanks for connecting with us here on the forum. There's no doubt that Office 365 offers an entirely new level of convenience when it comes to creating, editing, and sharing documents. I'd be happy to point you in the right direction to activate your copy of this software.


At the time of sale, Best Buy will only collect the serial number of your copy of Office 365, which is different than the product key which is needed to activate your subscription. With that said, Microsoft can generally assist with issuing a new product key if you still have your proof of purchase and accompanying serial number. Thankfully, it looks like you have both of these pieces of information handy, so I'd recommend contacting Microsoft Support for further assistance on this matter.


I hope this helps. Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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