Other Customer Service Support

[nikeelite50]

I received a store credit card for a return I made a while back and I used some of it but after I completely misplaced the card. Is there a way to retrieve it? Thank you!

[hockeycanuckjc Valued Expert]

How far back was this issued? Typically, they work in the same manner as a gift card, its like cash so if you lose it, as long as there is still a balance left on the card it can be replaced. Have you tried to reach out to the store to see if they can look up your transactions so they can attempt to replace the card?

[Meg-BBY Social Media Specialist]

Hey, nikeelite50!

Thanks for reaching out! I'm sorry to hear that you've misplaced your gift card, I can imagine how disappointing that must be. As hockeycanuckjc mentioned, losing a gift card can sometimes be like losing cash, and they may be no way for us to replace it. However, if we can find out what transactions you've used it on in the past, and are able to locate it's current balance, we may be able to send you a replacement.

Please send me a private message, utilizing the link in my signature below, with the following information:

Your full name

Email address

Phone number

Order number or Customer PIN from the receipt of a purchase you can remember placing with the gift card, or the return information from the product you received store credit for

Best,