07-18-2018 12:47 AM
Hi, I recently made a purchase and accidentally shipped it to the wrong address. Eventually the product was returned to the store and I was told I would be refunded. The problem is, I made that purchase primarily with a gift card, which I no longer have.I'm wondering how to go about getting a replacement card, or alternatively simply having the gift card refund credited to my account. I intend to simply buy the same product and send it to the correct address this time.
07-26-2018 10:30 AM
Thanks for contacting us here at the Best Buy Community forums. I apologize for our late response. Heavy traffic and forum maintenance have conspired to extend our response time to be longer than we’d like.
I hope that you’ve been able to give us a call about this, and that we’ve been able to help you out. If not, I’d be happy to check it out and see if I can find a solution for you.
I’d just need you to send me a private message containing your name, email address, phone number, order number, and mailing address.