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New Member
Posts: 6
Registered: ‎08-24-2019

Lost gift card

Poor customer service in new Hartford ny store. I traded in an iPhone and received 15 gift card. I wanted to buy a phone card with this but during transaction told I could not. Well I wasn’t happy but went in search of something. Not only did I find nothing but I lost my gift card. Well store personnel were rude and asked how much was it for? When I replied 15, the associate was like well at least not 500! I will never shop here again but would like my 15, you got my phone! I was very angry at this experience and want my money!!!!
Posts: 981
Topics: 22
Kudos: 123
Solutions: 112
Registered: ‎01-13-2015

Re: Lost gift card

I'm confused. Did you physically lose your gift card, or did you redeem it on a transaction? If the system wouldn't let you use it to make a purchase, then I don't see how any funds would've been removed from the gift card.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 6
Registered: ‎08-24-2019

Re: Lost gift card

I physically lost it/set it down.
Posts: 981
Topics: 22
Kudos: 123
Solutions: 112
Registered: ‎01-13-2015

Re: Lost gift card

Gotcha. In that case, as long as the money is still on the gift card, you can call the number below and request a new one.

 

Does Best Buy replace lost or stolen gift cards?
We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

 

Best Buy Gift Cards – Frequently Asked Questions


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

New Member
Posts: 6
Registered: ‎08-24-2019

Re: Lost gift card

I even asked in the store about a receipt and some way to trace it and one of the associates said it’s like you lost cash! I don’t think so, Best Buy can trace this and I want either the card replaced or better yet, the 15 in a check. Please answer this and your new Hartford ny store is RUDE!!!
Highlighted
Posts: 981
Topics: 22
Kudos: 123
Solutions: 112
Registered: ‎01-13-2015

Re: Lost gift card

If you paid with a credit/debit card, the team at the number I provided should be able to look up your receipt. If not, you can probably obtain the receipt information from either the purchasing store or by getting in touch with 1-888-BEST-BUY.

 

The store was right in the sense that gift cards are treated like cash since they can't replace a gift card if it has no funds left on it, but I can see why you'd be upset if they didn't offer any suggestions for help here.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

New Member
Posts: 6
Registered: ‎08-24-2019

Re: Lost gift card

Best Buy, please review and rectify this!!!!
Recognized Member
Posts: 214
Registered: ‎09-03-2018

Re: Lost gift card

You were given the correct answer. I suggest you call the number given and getting it taken care of. A moderator is likely going to refer you to the same place.
Posts: 1,206
Topics: 14
Kudos: 123
Solutions: 76
Registered: ‎10-03-2017

Re: Lost gift card

Hello, Coach88,

 

As our friend Sam15 mentioned previously, as long as the purchase was made with a credit/debit card then we should be able to get this all sorted out and get you a replacement gift card either sent out or, if you decide to visit the store, have one processed in-store. 

 

Does Best Buy replace lost or stolen gift cards?
We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

 

Best Buy Gift Cards – Frequently Asked Questions

 

Feel free to give us a call at the number above, or stop by the store, and we'll gladly help.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎08-24-2019

Re: Lost gift card

Again no receipt, I traded in an old iPhone no other paper work. Store has copy. It’s the principal and the indifference of the store associates that bothers me