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Posts: 1
Registered: ‎10-04-2019

Lost gift card that was previously but has balance on it

I misplaced a gift card that has a balance of about $145 left on it. Unfortunately I don’t have a receipt on me. I was wondering if there was a way to prove that I had this gift card by using my personal information to locate the last transaction, identify the gift card and see that it hasn’t been used since and be given a new gift or store credit. I Searched everywhere but cannot find the card
Posts: 18,218
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Registered: ‎09-29-2008

Re: Lost gift card that was previously but has balance on it



Welcome to our community. You know, I'd be in a mad panic if I lost a gift card--even if there were just a couple of bucks on it. I'd be happy to look into this for you.


To answer your question, we should be able to cancel and replace the gift card for you as long as you were the purchaser of it. Please send me a private message with the following information and I'll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your gift card number (do not provide the PIN)
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt where the gift card was used

To send me a private message, please click the button labeled "Private Message" in my signature below. 


If you were not the purchaser of the gift card, please ask them to contact us for further assistance.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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