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Posts: 1
Registered: ‎07-30-2018

Lost egift card number

Back in late January I bought a Samsung Note8 that came with a promotional $250 gift card if I activated my phone with Sprint. After activating the phone with Sprint, I received an email to redeem my $250 egift card, which I did and I used the gift card once for a $99 Amazon Echo. Now, that I want to use the remaining balance, I can't find my egift card number. Is there anyway you could assist me with getting the egift card number? I have the purchase order number for the phone. Thank you very much for any assistance you can provide me with.
Posts: 3,848
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Registered: ‎11-29-2016

Re: Lost egift card number

Good afternoon, 7angel,


Welcome to our forums!  I’ve lost plenty of gift cards over the years, and with a gift card valued at over $100 missing, I completely understand wanting to find it as soon as possible.  You’ve definitely come to the right place for help, and I’ll be more than happy to track down this missing gift card for you.


For me to locate the gift card, I’ll need to gather a few pieces of additional information from you.  Because most of this information is private, we’ll want to keep it out of the public view of our forums, so I’ll be sending you a private message in a bit to discuss this further.  To view my message, you’ll want to be logged into your forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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