10-04-2019 01:49 PM
10-04-2019 04:06 PM
10-04-2019 04:12 PM
10-07-2019 11:51 AM
Hello there, Willie63!
Welcome to the Best Buy Support Forums!
We understand that not everything always works out in terms of new purchases. This being said, we do our best to make our Return & Exchange Promise as clear as possible, by making it available in-store, online, as well as on the bottom of your receipt.
As it seems like you already know, Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Since it sounds like this item has fallen outside of all of these windows, it would not qualify per the terms listed.
I can understand your position on the matter, but I do hope that you give Best Buy another opportunity to better serve you and your business in the future.
10-07-2019 01:20 PM
10-07-2019 01:34 PM
I can definitely understand being frustrated that you were told two different things in regards to your return request, as that is never our intention.
I'd like to look into this for you, but will need some information to begin. While I cannot promise a specific outcome, if you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.