Other Customer Service Support

[Willie63]

I have a complaint! I was needing to make a return so I called customer service to ask them a question about a return. I told the lady my story and what I needed to do she told me she didn't think there would be any problem. I couldn't find my receipt so she looked it up and emailed it to me told me to take it to the store and talk to the manager and that there shouldn't be any problem. So I decided to call the store and see if everything was like she said come to find out it wasn't. I explained to the manager the problem I was having and he told me there was nothing he could do about it. To which I'm not sure who lied to me because the girl I talk to it customer support told me he could! The product I was trying to exchange mine for was twice as much as the one I bought only reason I was buying another is because the camera didn't work as it should it hasn't been 30 days but apparently if you're not an Elite member which I knew nothing of you can't return products after 15 days! Myself I'm probably done with Best Buy over this! But anyone that's going to keep dealing with them better find out how to become an Elite member just in case you have to take something back! I usually bought all my electronics from Best Buy since that's our local electronics store. I would seriously like to know which one lied to me customer service or the manager? But that's not a very good way to treat a long time customer!

[DJRC]

Trust me, elite members get treated wrongly just like non-members. "Elite" doesnt really mean much anything.

[Willie63]

Well that the guestion I kept getting asked by the manager and girl I talked to. And customer service flat out lied to me. Told me oh yea we can get that taken care of. The kicker was I had been in a serious car accident an there was no way I could get to their store threw period. Tried to take care of it as soon as possible. They just proved to me they don't give 2 cents about their customers! My next move will be posting my dealings on social media! This is bull crap!

[Willie63]

Well I kept getting asked by the manager and girl I talked to. And customer service flat out lied to me. Told me oh yea we can get that taken care of. The kicker was I had been in a serious car accident an there was no way I could get to their store threw period. Tried to take care of it as soon as possible. They just proved to me they don't give 2 cents about their customers! My next move will be posting my dealings on social media! This is bull crap!

[Vince-BBY Social Media Specialist]

Hello there, Willie63! 

Welcome to the Best Buy Support Forums! 

We understand that not everything always works out in terms of new purchases. This being said, we do our best to make our Return & Exchange Promise as clear as possible, by making it available in-store, online, as well as on the bottom of your receipt.

As it seems like you already know, Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Since it sounds like this item has fallen outside of all of these windows, it would not qualify per the terms listed.

I can understand your position on the matter, but I do hope that you give Best Buy another opportunity to better serve you and your business in the future.

Sincerely,

[Willie63]

I understand that you have to have policies. That being said you shouldn't be lied to! I was told by customer support when I called there wasn't a problem. She even looked up my reciept for me. I explained I had been in a pretty severe car accident and no way to make it in that time period. My reciept was in the car that was destroyed. So she emailed me a copy and told me to talk to the store manager and it would be taken care of! It wasn't! And all my electronics came from that store!

[Vince-BBY Social Media Specialist]

Willie63,

I can definitely understand being frustrated that you were told two different things in regards to your return request, as that is never our intention. 

I'd like to look into this for you, but will need some information to begin. While I cannot promise a specific outcome, if you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your phone number
• Your email address
• Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.

Sincerely,