09-02-2020 08:03 AM
Solved! Go to Solution.
09-02-2020 09:06 PM
Ouch, Gift Cards and Store Credits should be treated like cash and kept secure. They moderators here might be able to assist with getting the full card number, but they can only reissue the card for whatever the current balance is. If someone picked it up and used the credit, there may be no way to reissue. Currently, you should expect a reply in approximately 5-6 days as the moderators are assisting the customers who posted ahead of you.
09-03-2020 12:04 PM
09-05-2020 01:51 PM
Good afternoon, markmed,
Welcome to our community forums. I know I've lost a gift card or two over the years, I would be glad to see how I may be able to help you with this.
As jdogg836 mentioned, we are only able to reissue the current balance on a gift card or store credit. With that said, I'd like to take a closer look into this. To begin looking for this store credit I will need some more details. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.
09-07-2020 12:26 PM
Good afternoon, Mark,
Thanks for getting back to us with this information! As you can see, we’ve removed your private information from the public view of your post, and I’d like to continue that trend of protecting your privacy by replying to the message you sent Andrew in a bit. To read my response, you’ll just need to log into your Support Forum account, and look to the orange envelope in the upper right-hand corner of your screen.
See you up there!