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Posts: 1
Registered: ‎04-06-2020

Lost Gift Card

I made a purchase a few months back and was issued a rebate in the form of gift cards. I moved and in the chaos seem to have misplaced the cards. According to the website I can call 1 (888) 716-7994 and recover the cards. However, the number doesn’t seem to work. So I called corporate at 1 (888) 237-8289 and was asked for the full gift card number of each card. The site says that if I have my original receipt and customer service pin (Which I do) that I can recover the cards. I mentioned this and asked: “How am I supposed to get the whole card number when the card is lost?” And she said that they’re not responsible for lost or stolen cards and that they can only help/prove that it’s my card if I have the full card number. I only have the last 4 of the cards on my receipt. But I have the customer service pin from the receipt (which according to the site is all I need). I also have an account with Best Buy and can verify my account ID on the receipt/cards. So does the website just not contain all of the requirements to replace a lost gift card? Or can I still make an attempt to recover my gift cards with the information that I do have? Thanks!
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Registered: ‎10-19-2017

Re: Lost Gift Card

Hello, @CPew

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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