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Posts: 7
Registered: ‎09-22-2017
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Lost GC, Called number provided by website with original reciept but was denied reissue??

I bought an item that came with a free gift card.  I lose the giftcard somehow, and was told by an employee to call the number provided by the website

 

https://www.bestbuy.com/site/gift-cards/gift-card-faq/pcmcat1526048189330.c?id=pcmcat1526048189330

 

and ask them to reissue it.  I do,  and they say they cant do anything for me because i dont have the gc number?

 

uhhh...  Is the website wrong? I'm confused.

New Member
Posts: 7
Registered: ‎09-22-2017

Re: Lost GC, Called number provided by website with original reciept but was denied reissue??

I called the store that issued the card.  They said they've never heard of them requiring the full gc number.  So i called the hotline again, and this time someone said they just needed the customer service pin at the bottom.

 

It was eventually re issued, but WOW what an ordeal.  I love my local bb,  but if I have to reach outside of that it can be a real pain. 

Posts: 1,359
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Registered: ‎10-03-2017

Re: Lost GC, Called number provided by website with original reciept but was denied reissue??

Hello, TomPham,

 

Thanks for reaching out!

 

Replacing a lost gift card can be tricky at times but shouldn't be a big issue. I do apologize for the hiccups you experience initially trying to get this done, but I am happy to hear that this was eventually resolved. 

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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