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Posts: 1
Registered: ‎04-19-2019

Lost E-gift Card



Back in Feb 17, 2018 I received a 350 e-giftcard for purchasing samsung galaxy s8,

i received an e-gift card that i claimed.    like many others i created a screenshot of the e-giftcard but have since lost the screenshot.


I have called best buy on a few occasions but have not received a follow up or an email with gift card information.

I can provide the proper information to verify.


i appreciate any help you may be able to provide.   

Posts: 995
Topics: 72
Kudos: 201
Solutions: 44
Registered: ‎10-19-2017

Re: Lost E-gift Card

Hi there, dmboice,


Welcome to our Best Buy Forum community! 


First of all, congratulations on your gift card! I know how excited I get trying to decide what to purchase with a gift card, so I can imagine how disappointing it was when you couldn't locate your screen shot with the code. That said, I'm glad you came to us so we can look into your options.


Using the blue "Private Message" feature in my signature below, please send over the following:

  • Full name
  • Phone number
  • Email address

Once I have that, we can get started!





Elle|Social Media Specialist | Best Buy® Corporate
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