Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-15-2019

Long Wait at Best Buy Customer Service

[ Edited ]

To Whom it May Concern:


Last night, I visited the Best Buy in Tustin, CA hoping to trade in my old iPod for a Best Buy gift card.  What should have been a simple transaction took 40 minutes.  (I have done trade-ins in the past and have been in and out in 15 minutes.)  I arrived at 6:50 P.M. and immediately proceeded to the customer service area.  The first rep at the counter was unable to assist me as she had not done trade-ins before and told me to wait for the other rep at the counter.  No issue there.  However, I was kept waiting an extraordinary amount of time because the other rep had a difficult situation with the customer she was assisting.  Then when I was finally assisted there were issues with two different computers.  Throughout this time, I was barely acknowledged. 


I'm just bringing this to your attention as this is not the experience I have come to expect from Best Buy.  Thank you in advance for taking the time to read this, and I look forward to an improved customer service experience during my next visit.


Thank you,

Eric {Removed per forum guidelines}

Posts: 7,187
Topics: 116
Kudos: 396
Solutions: 395
Registered: ‎12-23-2016

Re: Long Wait at Best Buy Customer Service

Hi, Eric,

Thanks so much for joining us here at the Best Buy Community forums to reach out about this. I’m so sorry about the length of time it took to get that trade-in completed in Tustin.

I really appreciate you bringing this to our attention. We need to know when we aren’t providing the best service possible, and you sharing this is a huge help.

I’m confident the next time you shop (or trade in) with us, you’ll have a superior experience. Please let me know if there’s anything else I can help out with. If not, we look forward to seeing you soon.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!