Other Customer Service Support

[calum1]

Hello

I need to speak to somebody about live chat support providing me with false information, which has left me out of pocket and without properly functioning essential electronics for longer than if they had not.

Thanks

[Jimmy-BBY]

Hi, Calum1,

I'm definitely concerned on what happened and would be happy to hear more. Send us a Private Message with your full name, phone number, and email for verification to start.

[calum1]

I tried to reply to your most recent message with a copy of the live chat transcript, but it didn't let me in the rich text option as it contained some HTML, then once I converted it it's telling me I've reached my limit of DMs and I should try again later. I have only been sending DMs to you so I do not know how I would have reached that limit, and I am also unsure of what time "later" will qualify as.

[Duncan-BBY Social Media Specialist]

Hi there, calum1, 

Thank you for reaching back out to us here regarding your attempts to DM us. If you're able to send us an initial DM, we should be able to continue the conversation from there. 

Thank you for your patience here.