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Posts: 93
Topics: 0
Kudos: 8
Solutions: 3
Registered: ‎11-29-2016

Re: Law Enforcement Contact/Portal

Hi there, Deputy C. Cabasag.

 

Thanks for connecting with us here on our Community Forums.

 

Gift card purchases can indeed be tracked. To further assist you with this fraud investigation, please send a Private Message with the following information:

 

*Your full name

*Your telephone number

*Your email address

 

Looking forward to hearing back!

 

Regards,

 

 

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎09-21-2021

Re: Law Enforcement Contact/Portal

I am attempting to get information in reference to an order that was picked up at a store using Best Buy Gift Cards from a scam.

Posts: 93
Topics: 0
Kudos: 8
Solutions: 3
Registered: ‎11-29-2016

Re: Law Enforcement Contact/Portal

Hello, Rwilliams2.

 

Welcome to our Community Forums.

 

If you’re representing a law enforcement agency, send us a Private Message with your full name, phone number, and email address so we can assist with the next steps.

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎10-22-2021

Re: Law Enforcement Contact/Portal

I'm investigating an Identity Theft that occurred at the Best Buy. I'm attempting to get information on where and when the credit card was used.  Thanks, hun568

Posts: 2,590
Topics: 107
Kudos: 98
Solutions: 124
Registered: ‎10-19-2017

Re: Law Enforcement Contact/Portal

[ Edited ]

Hello, hun568,

 

Thanks for your message! I've had my credit card used without my permission before, so I totally understand wanting more information about what happened.

 

Can you send some additional information to me via Private Message so I can review what may be possible? Depending on the situation, information I can provide from here may be limited. Are you a member of law enforcement or was it your credit card that was used? Beyond that, please send confirmation of your full name, phone number, email address, the type of credit card, and purchase total. As you may already be aware, when logged into the forum from a PC, you should see a blue "Private Message" option next to my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-07-2021

Re: Law Enforcement Contact/Portal

I need someone to contact me with information on how to contact your Law Enforcement Liason Department. I'm investigating a fraud incident.