Other Customer Service Support

[Bacarri-BBY Social Media Specialist]

Hello, TCIvestigator1,

Welcome to the Best Buy Forums!

Thank you for taking the time to reach out today. Although, I do wish it were under better circumstances. I am sorry to hear that you have been the victim of fraud. I know how frustrating that must be. I am happy to assist you where I can, but in order to better assist, please provide me with more details regarding the fraud along with your full name, phone number, and email in the private message you already sent. I will be replying there as well.

Regards,

[dthornton]

Hello,

I am investigating a Theft case regarding laptops with best buy labels still attached with order # etc.  Who can I reach out to determine if these items are stolen.

My city email is associated with this account so please send me information to that if possible. 

Thanks

[DetAlmarazWCSO]

Is there a way to track laptops that have been stolen?  I had a home invasion in Reno, NV two days ago and I have a serial number.  In the event the laptop connects to a WiFi, is it possible to get a IP address?

Thank you.  Detective Almaraz Washoe County Sheriff's Office.

[TinaB-BBY Social Media Specialist]

Greetings, Detective Almaraz,

Welcome to our Best Buy Community Forums.

Thank you for connecting with us on this platform to help someone one else in need of assistance. You will need to submit a formal request on your department letterhead to our legal team. This can be done by fax or email. Because this is a private matter that includes sensitive information, it is best that we continue this conversation via private messaging. To do so, kindly provide your first and last name, phone number, and email address in a private message. You can do this by simply selecting the "Private Message" button to the right of my signature. From there, I can provide you with the details needed for request and the fax number and email address to send it to.

Thank you again for joining our community.

Kindest regards,

[Carriew]

Anyone ever receive info for the law division for Best Buy as I also want to serve Best Buy with some
Papers as they owe thousands to me for a refund never received and literally over 50 calls, escalations 10
Time, better business burea, and liaison. Time to move forward

[smtz]

Hello,

I am investigating fraudulent charges on a victim's credit card that were made to Best Buy.  I have a grand jury subpoena that I need to serve on Best Buy for records.  Who/Where do I send the subpoena?

[ThomasR-BBY]

Hello, smtz,

Welcome to our Best Buy Community Forums.

Thank you for connecting with us on this platform to help someone one else in need of assistance. You will need to submit a formal request on your department letterhead to our legal team. This can be done by fax or email. Because this is a private matter that includes sensitive information, it is best that we continue this conversation via private messaging. To do so, kindly provide your first and last name, phone number, and email address in a private message. You can do this by simply selecting the "Private Message" button to the right of my signature. From there, I can provide you with the details needed for request and the fax number and email address to send it to.

Thank you again for joining our community.

Kindest regards,