Other Customer Service Support

[Andy-BBY Social Media Specialist]

Hi there, Deputy C. Cabasag.

Thanks for connecting with us here on our Community Forums.

Gift card purchases can indeed be tracked. To further assist you with this fraud investigation, please send a Private Message with the following information:

*Your full name

*Your telephone number

*Your email address

Looking forward to hearing back!

Regards,

[Rwilliams2]

I am attempting to get information in reference to an order that was picked up at a store using Best Buy Gift Cards from a scam.

[Andy-BBY Social Media Specialist]

Hello, Rwilliams2.

Welcome to our Community Forums.

If you’re representing a law enforcement agency, send us a Private Message with your full name, phone number, and email address so we can assist with the next steps.

Best,

[hun568]

I'm investigating an Identity Theft that occurred at the Best Buy. I'm attempting to get information on where and when the credit card was used.  Thanks, hun568

[Kayla-BBY Social Media Specialist]

Hello, hun568,

Thanks for your message! I've had my credit card used without my permission before, so I totally understand wanting more information about what happened.

Can you send some additional information to me via Private Message so I can review what may be possible? Depending on the situation, information I can provide from here may be limited. Are you a member of law enforcement or was it your credit card that was used? Beyond that, please send confirmation of your full name, phone number, email address, the type of credit card, and purchase total. As you may already be aware, when logged into the forum from a PC, you should see a blue "Private Message" option next to my signature below this post.

Thanks,

[jvaldez]

I need someone to contact me with information on how to contact your Law Enforcement Liason Department. I'm investigating a fraud incident. 

[jnewsom474]

Is there a phone number to contact within your company for help with an active police investigation?

[AP4611]

To Whom It May Concern:

Hello, I am Detective J. Guzman AP4611 with the Austin Police Department; I am currently investigating a Bicycle theft that occurred on January 8, 2022 at around 6:30 P.M. The victim Andrew {removed per forum guidelines} advised the following:

A green light in color Fairdale men’s bicycle was left outside the Best Buy locate at 1200 Barbara Jordan Blvd. {removed per forum guidelines} went inside for a few minutes into the store and went outside to have found his bicycle stolen. Mr. {removed per forum guidelines} advised that Store manager, Brad reviewed the video of the incident and a suspect was observed to have taken the bicycle.

Is it possible to see if this video could be obtain for review to assist in this case, I’m leaving a USB drive with my contact information.

Thank you for your time.

APD case # {removed per forum guidelines}

Thank you,

Detective J. Guzman 4611

Region 1 Investigations

{removed per forum guidelines}

{removed per forum guidelines}

[Rich-BBY Retired: Social Media Specialist]

Hello, Detective Guzman.

I will be sending you the information via private message. 

Thank you,

[mcerlini]

Hello,

Requesting assistance with Subpoena and Bestbuy Account info for Robbery Investigation.

Thank You