Other Customer Service Support

[mwmopd]

I am needing someone to contact me with information on how to contact your Law Enforcement Liason Team and gain access to your Law Enforcement Support Portal in order to conduct fraud investigations.

Thank you.

[DetSgtB]

Hello,

I am investigation fraudulent charges on a victim's credit card that were made to Best Buy.  I have a grand jury subpoena that I need to serve on Best Buy for records.  Who/Where do I send the subpoena?

Thanks!

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, DetSgtB,

Welcome to our forums!  You’ve certainly come to the right place for assistance, and I’ll be happy to help get you the information you’re looking for. 

I see you’ve sent a colleague of mine a private message regarding this matter as well, and I’ll be replying to your message momentarily.  To read my message, you’ll just need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you. 

Speak to you shortly,

[Ochoar]

Hello,

Like others I am investigation fraudulent charges on a victim's credit card that were made at a Best Buy location. Looking for contact information (e-mail or phone number) of whom I can contact in order to send a letter head request and/or subpoena.

Thanks

[AndrewB-BBY Social Media Specialist]

Hi there, Ochoar,

Thank you for reaching out to us here on our community forums. I would be more than happy to help point you in the right direction to get assistance with reviewing this charge.

Just to be sure, was this charge made at one of our store locations? If so, I would recommend contacting the management team at this store for further details on how to move forward.

Please let me know if you have more questions, I'm happy to help as much as I can!

[Ctybes]

Can someone conatct me about a case I am working. I have tried to call but keep getting hung up on. 

Thank you 

Det. {removed per forum guidelines}

Waco Police Department

[Deysha-BBY Social Media Specialist]

Hello, Officer Ctybes,

Welcome to the Best Buy forum and thanks for taking the time to reach out with your question!

I’ll be happy to do what I can to get you to the right place. To get started and ensure we’re on the same page, are you looking for information on a specific customer for an investigation? If so, official requests from law enforcement of that nature must be made in writing on agency letterhead to Best Buy’s corporate office. I’ll be sending you a private message shortly with some additional details.

Kind regards,

[clark9319]

I am looking for help in serving a subpoena. Please let me know if there is a Law Enforcement contact or if i can get some help with this, thanks. 

[Bill-BBY Retired: Senior Social Media Specialist]

Hello there, clark9319,

Thanks for contacting Best Buy regarding your need for a contact to serve your subpoena.  This is not information that we can provide publicly, as we have no way to verify your standing as a member of law enforcement.

I do see that you've sent some private messages to a couple of my colleagues, so I'll reply further there.

Thanks,

[Deputytalbott]

I am investigating a fraud and I need Information for where a gift card was used. 

Thanks Detective Talbott