Other Customer Service Support

[namitchell89]

I’ve contacted Best Buy who has been no help. I’ve already contacted my local law enforcement and I will also be contacting my local Congress representatives and attorney general.

[chirel27]

I'm going to do the same. Kyle's post sums it up. 

Kyle said, So my daughter was scammed on December 7, 2019, so... since you, "document(ed) this in our corporate systems and pass some of your advice on to store leadership." What steps have been taken since August? When I called 1-888-BESTBUY, the woman was able to track the #, give me the receipt #, and the SKU# of the MacBook Pro purchased. My Daughter was scammed out of $500, which isn't enough to buy a MacBook Pro. So I'm left imagining the perpetrator entering several gift card numbers into the Best Buy system while the employee stood there thinking.... what?

The fact is, your company gift cards encourage this type of fraud. Best Buy is complicit and is aiding and abetting these activities. Why in the world would your store policy allow someone to enter a gift card number - or several of them without actually possessing the card? Why wouldn't they AT LEAST require some form of verifiable identification if the purchaser didn't have the actual card? After several frustrating hours talking to Best Buy in Salem, NH (where the purchase was made) and the 1-888 BESTBUY customer help(?) line, I am convinced that BestBuy has no reason to tighten their security, and they continue to allow the scam to work. Best Buy refuses to tighten security because, ultimately- they make a sale.

[YN2J5]

Best Buy,

    I need video footage for an incident that occurred on Monday April 5, 2021 at the Best Buy located at 6006 E Sam Houston Parkway North, in Houston, Harris County, Texas.  A request was previously made by the original Patrol Officer and trying to see if it's available to be provided. 

[AndrewB-BBY Social Media Specialist]

Good afternoon, YN2J5,

Welcome to our community forums and thank you for reaching out to us regarding our Best Buy East Houston location. I would be glad to provide some additional details on how we support law enforcement in their investigations.

Generally, the store where you need this information from would be able to provide the most accurate information. I would recommend your local law enforcement contact our Best Buy East Houston directly as our store locations have processes in place to provide assistance.

I hope I was able to clarify how to get assistance moving forward, please let me know if you have any further questions at this time.

[ahouck]

I am new to the message board, and looking to find the best number for a law enforcement contact or online portal, if someone is able to help me with that.  Thank you.

[Allison-BBY Social Media Specialist]

Hi, ahouck!

Thanks for joining our online community and posting for support with a gift card scam. I see you have sent a private message to one of our specialists, and I will be following up on their behalf shortly. Please keep an eye on your inbox!

Regards,

[sdigennaro]

Good afternoon,

Is there a law enforcement contact to assist LEO with investigations?

Thank you.

Detective DiGennaro

Auburndale PD

[AndrewB-BBY Social Media Specialist]

Hi there, Detective DiGennaro,

Thank you for reaching out to us here on our community forums. I would be more than happy to help point you in the right direction so we can assist you with this investigation.

I'll be sending you a private message in a few moments with some additional details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

I look forward to further assisting you!

[mstuhrmann]

Good Afternnon, 

My name is Deputy Stuhrmann with the Riverside County Sheriff's Department. I would also like to receive information on how to contact your law enforcment liason regarding a current investigation..

Thank you

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, mstuhrmann,

Welcome to our forums!  You’ve certainly come to the right place for help, and I’ll be happy to see what we can do to get you in touch with the team you’re looking for.

For me to get you in contact with the appropriate team, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this information to me.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,